The SMS Blog

We’re using a new super cool web service called ‘Get Satisfaction‘ to help power our customer support for Treasuremytext.

We pride ourselves on offering pretty good support to our users, answering queries quickly and making sure we go just that little extra to help people treasure and archive their SMS messages. Many of our supports queries relate to the same problems; and we try to offer guidance through FAQs etc, and of course fix anything that’s broken.

The old way of doing Customer Support is to deal with individual queries; well, individually, and all in private - so the rest of the community doesn’t benefit, just the person asking the question.

Now, for better satisfaction, we’re using ‘Get Satisfaction‘ which is customer support with a difference. If you have a query on how something works of if something’s broken, or if you’d like to suggest a feature, you post it on Get Satisfaction. Then company representatives can respond, but so too can the rest of the community - this really is “people powered customer service”!

From a business perspective it makes perfect sense for us to show our support queries publicly, to show our responses and our efforts to fix any problems; and it helps to get other people involved. Also, Get Satisfaction is just a really lovely site to use; you can track conversations about things of interest to you, and of course you get that nice feeling when you’re able to help someone else out with something.

So from now on we’ll direct all Treasuremytext support through Get Satisfaction. It’s just really good!